Passive and Unresponsive Types | Heroic Ways to Work with Challenging People | Professional Excellence Presentations

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"Knowing how to deal with unresponsive and passive behaviors may make you feel lighter, because you'll no longer carry other people's responsibilities."
--Marion Moss Hubbard

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Heroic Ways to Work with Challenging Behaviors©

No matter where we work there seems to be someone who can "push our buttons" and get us off center. In this class, participants will discover how the the workplace is an ideal training ground for improving their people skills and learning more about themselves. This two part series provides practical approaches for working with the behaviors in people that are the most challenging to deal with in our daily lives. (See also Part 1: Dealing with Angry and Hostile Types)

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Part 2: Dealing with Unresponsive & Passive Types©

Are there people whose indecision puts others in a time crunch? Are there certain people who love to complain, but don't contribute to solving the problems? Or are there nice employees who make big promises, but don't deliver? Unresponsive and passive behaviors in people can be exasperating to work with. But, there are also ways to communicate with them that can result in a win-win situation.

Participants will learn:

Why unresponsive and passive people act the way they do
Effective use of pauses and silence to draw out unresponsive types
Ways to channel energy of negativists and complainers into positive problem solving
Techniques to keep our own communication clear and upbeat no matter what the mood of those around us!

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To schedule a presentation or develop customized training for your organization contact:
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	Heroic Journey Consulting 619-322-5580 Email me