Customer service work can be psychologically and emotionally
draining. It can also be fun, challenging, and rewarding when the fundamental principles of human nature are understood. In this class participants will be given tools to better access their inner resources. They will learn how customers who trigger strong emotional reactions offer valuable lessons in self-awareness and deepening one's ability to authentically connect with other people.

• Deeply listen to others with compassion
• Remain open, receptive and helpful without taking customer frustrations personally
• Develop strategies to deal with personally challenging customer behaviors
• Develop negotiation techniques that promote customer goodwill