Angry and Hostile Types | Heroic Ways to Work with Challenging People | Professional Excellence Presentations

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"Once you learn how to effectively deal with angry and hostile behaviors, the powerful hold they have over others will roll off of you with ease."
--Marion Moss Hubbard

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Heroic Ways to Work with Challenging Behaviors©

No matter where we work there seems to be someone who can "push our buttons" and get us off center. In this class, participants will discover how the the workplace is an ideal training ground for improving their people skills and learning more about themselves. This two part series provides practical approaches for working with the behaviors of people that are the most challenging to deal with in our daily lives. (See also Part 2: Dealing with Passive and Responsive Types)

Part 1: Dealing with Angry & Aggressive Types©

Do your employees ever feel like they are walking on egg shells around a "hothead" at work? Are there some people everyone avoids because of their sarcastic put downs? Or are there certain "know-it-alls" who think they are the only ones with brains? Working with angry and aggressive types of behavior in people can make our jobs more stressful than necessary. There are positive ways to communicate with them so their behavior no longer feels so challenging to deal with.

Participants will learn:

Ways anger and aggression are played out
What people are like behind the angry and aggressive facades
What you can learn from working with these behavior types
Ways you can diffuse your own anger and aggressive feelings

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To schedule a presentation or develop customized training for your organization contact:
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